Recent Reviews

The 'review' that is posted below by 'Steven' regarding the customer service at the Bristol Yard is not only ridiculous it is also flat out lies. The review is being posted by an incredibly demanding and borderline psychotic woman whom we have had a bad experience with. Her name is Karen Santo or KC Santo. This whole problem stemmed from the fact that we were unable to accommodate her DEMAND for a rare cut of prime rib. Simple story is this. Woman books table for 3 for our Sunday roast a week ago. Roast starts at 6pm on Sunday. She calls Sunday afternoon at 4:30pm and says that someone in her party MUST have their roast beef cooked rare. I thought about this, and quickly realised it was impossible for me to accommodate her for a few reasons. 1) it was 4:30pm and the roast has been in the oven for quite some time... dinner is at 6pm and I was knee deep in other prep work having just completed a full day of brunch service and now I was on to dinner prep without 5 minutes to even think let alone make custom request alterations. 2) We only make ONE roast for the dinner as we only have 20 seats total. This isn't the Keg... this is a tiny little restaurant where I do all the cooking. I cannot take the beef out, cut a slab of rare beef out and put it back in the oven... SO... I tell the woman this and she is clearly incensed and irate on the phone. I politely tell her if she was to ask for this further in advance I could definitely find a way to accommodate her. I jokingly said to her... don't worry we don't overcook our beef... she did not take to that comment.. and basically yelled at me saying... I DIDN'T ACCUSE YOU OF NOT COOKING YOUR MEAT PROPERLY! The conversation ended with me saying I am sorry I could not accommodate your request. To cut to the chase... she didn't show up for her booking... leaving us with an empty table for 3 that we would have sold to someone else. This costs us (a tiny restaurant) a lot of money. She could have politely said that if we can't accommodate her request she could not keep the reservation... that would have been fine. She did not. Bothered by this no-show I messaged her this morning to say thanks for being a no-show but I did not swear at her. She messaged me right back telling me that she was HAPPY I LOST MONEY and then told me she was going to write bad reviews all day... which she has done. She has also threatened to get me a bad review in the Toronto Star through her 'connections'.. possibly this mysterious Steven fellow (who wrote the review below). I am so tired of dealing with this nutjob, demanding nightmare of a customer. Please do yourselves a favour restaurant owners... DO NOT BOOK HER INTO YOUR PLACE. Thanks.