From the we-knew-it-all-along file, new research reveals that restaurant owners who push the virtues of good customer service get rewarded for their efforts.
According to a study from American Express, news of a customer service experience travels so fast that its half-a-world-away recipients will know of it mere moments after it happened.
The international study, which sought to understand the social and emotional impact of good customer service, polled some 8,000 diners in Canada, Australia, Mexico and the UK.
The research found that a full 90 percent of Canadians will talk about an exceptional service experience with an average of 20 people. Thirty-two per cent will tell others within an hour and 45 per cent will share details of their encounter within the same day....more
Toronto’s a world-class city whose history in the foodie community is long and studded with restaurant-related firsts. And while some distinctions are admittedly dubious (no one wants to be known as the first restaurant to report food poisoning, say), others are bona fide duck feathers in a chef’s hat.
Here’s a roundup of the most notable.
Twelve of the nominated restaurants enRoute has included in its just-announced roundup of the country’s best new restaurants are in Toronto. The People’s Choice Awards — a new initiative from Air Canada’s foodie-focused in-flight mag — invites diners to vote from a shortlist of 35 new eateries (www.eatandvote.com(www.mangervoter.com).
For those of us fortunate enough to live in the metropolis that commanded the most entries on the list, a few choice words about each of Toronto’s People’s Choice contenders....more
What the hell else do you have to do on an otherwise uneventful Wednesday evening that could possibly top your participation in a sausage cook-off? Nothing. Nada. Butkiss. So mark your summer humpdays for a visit to Marben Restaurant already, my friends, and prepare for your induction into a spectacular seasonal ritual that'll seriously frank your furters.
Every week, this Wellington Ave. sweetheart invites carnivores of every stripe to attend at the Sausage League, a delightful flight of fancy that sizzles into fragrant life with the presentation of local chefs' artful takes on the cured masterpieces of animal organ delights that are the superstars of this event. Diners vote on two sausage dishes in a round-robin tournament — referred to as only "blue sausage" or "yellow sausage," to weed out biases...more
A Toronto foodie whose name is familiar on the Canadian restaurant scene has been shortlisted for one of the “best jobs in the world.”
Mary Gazze, who works as a communications specialist for the Canadian Restaurant and Foodservices Association, is one of two Canucks on the 25-name shortlist of applicants in consideration for a tasty position within Tourism Australia’s “Best Jobs in the World” competition.
The “Taste Master” will be charged with blogging about the best ingredients, restaurants and bars in the state of Western Australia. In so doing, this individual will get a rare experience to celebrate food against a special backdrop. She might, for example, go fishing for exotic barramundi and then haul the results back to a barbie to prepare them with an Australian chef. Or she might sample wines from the country’s Margaret River region....more
Whether or not Toronto finally gets its own casino remains anyone’s bet. But there’s no doubt that the contentious subject has divided fans and detractors into snarling camps. Not surprisingly, given the impact they would feel from such a gamble, some of Toronto restaurateurs have thrown their toques into the ring.
In early April, a group of local Toronto restaurant owners sent out letters to city councilors to declare their support for bringing a casino to the city. A casino at the Metro Toronto Convention Centre, says the band — whose members include the Old Spaghetti Factory, Biagio, Hey Lucy and Michael’s on Simcoe — would deliver untold riches to adjacent restaurant businesses.
If you’ve got a taste for the suds and a few bucks in your pocket, we’ve got a beer for you. Samuel Adams Utopias hit the Ontario market the first day of March. And it came with a pricetag as hefty as its reputation.
This dark and powerful brew — clocking in at 28 percent alcohol content — costs $114.95 a bottle. And this price is better than what it sells for south of the border, with some US stores hawking the stuff for close to $300....more
Winterlicious, in all its seasonally scrumptious, snow-dusted glory, will make its triumphant return to the city on January 25. The much-anticipated event runs until February 7.
The 2013 list of participating Toronto restaurants is the longest ever. This year, 191 local eateries will roll out prix-fixe menus for Toronto bon vivants anxious for a soft-on-the-wallet taste of the best culinary offerings the T-dot’s got. Among their ranks find stellar returnees like Bodega and Splendido, along with newcomers like Sagano and Prohibition Gastrohouse.
Aware of the potential for the thing to become unwieldy, Winterlicious organizers have taken care to put together various tools to help visitors navigate its bulk. A visit to the Winterlicious official site reveals a Map that allows users to search participating players by neighbourhood. And you can use the Sort List tool there to create your own inventory of destinations....more
If you like technology and also food, well, there’s an app for that.
Eat Canada: Dining in Downtown Canada is a spanking-new app, just loosed on the iTunes store, that’ll aid and abet any downtown diner with valuable data and functionality designed to enhance his dual passions. The Eat Canada app includes details and reviews of 20 or so of the finest establishments in each of 11 major Canadian cities including, natch, ours.
The reviews are penned by big-name critics in each of the centres (Toronto gets esteemed food scribe James Chatto), and include info on such experience influencers as cuisine styles, noise levels, the availability of private rooms, price ranges, corkage fees, outdoor dining opportunities and opening hours. There’s also a throw to restaurants’ websites and to the OpenTable reservation system. ...more
Big-smoke eateries dominate the winner’s circle in this year’s enRoute Top 10 best new Canadian restaurants inventory, a luminous list that’s topped off in 2012 by Toronto restaurant Edulis.
Edulis, which translates from Latin as "edible," is the attention-grabbing culinary innovation of restaurant power couple Michael Caballo and Tobey Nemeth. European-style bistros find happy communion with southern Ontario’s bounty at this Niagara St. gem, an eating experience which The Globe and Mail called “pleasure bordering on delirium.”
The menu changes daily here, but always draws from the influences of French and Spanish country food. Ingredients are fresh and served family style. Fish enthusiasts find much to love in the regular appearance of sockeye from Alaska’s Copper River, and pristine herring from the B.C. coast. And the slow-roasted heritage-breed chicken, carved tableside from a pot accented with garlic and alfalfa, is a noteworthy find. ...more
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